Shipping & Returns
Shipping Policy
Orders will ship out after orders are finished processing. Processing is from the time our shipment comes in and for your order to be made. The original turn around time for orders are 2-4 weeks but without any delays orders can ship out quicker than expected. ( business days only ).
After shipment, you will receive a tracking number within 24 business hours (depending on the day it was shipped, Or the next business day). Due to “COVID-19” shipping or tracking may delay to an extra business day. Once the package is out for delivery to you, it is OUT OF OUR HANDS.
You will receive a tracking number for your package, but we will no longer be responsible for anything that has happened to your package after it’s been shipped. (Damaged, lost, stolen, etc.) If anything is to go wrong you are free to message us and we will give you all information to contact our local post office that your package was shipped from, but if it happened on our end then we will be more than welcome to fix the problem.
Return & Exchange Policy
ALL WIGS ARE FINAL SALE! Refunds are ONLY provided when not receiving the hair that you ordered.
As stated above we will NOT refund you for anything that happens to your packages once it is out of our hands. There are no changes to be made to an order after you place the order, UNLESS you purchased a custom color than we will accept changes to the color if it meets the guidelines and only within 4 hours of placement.
Returning packages.
When returning items after approval. You will have to ship the package back out within 1-2 business days of receiving the package, and return it back to the shipping address on your package within a week. You will need to provide tracking to us, once we receive the item back, you will receive an email with your refund.
CUSTOM UNITS
All custom units are also final sale! Due to them being custom colored by hand every wig will not look EXACTLY the same, but will be same colors and concept to as close as we can remake them.
*IF we receive ANY FRAUDULENT ORDERS, your order will be on hold and not shipped until you reply to us reaching out to you & provide us with the information we ask for.
Any item returned must be in the same state it was purchased in